Frequently Asked Questions

Where are you located?

TrueHomeTech is located in Ohio, US but we operate as an online store only.

Where do our products come from?

We currently have warehouse/shipping facilities in the US, Europe, & China. We try our best to ship from the warehouse closest to you but if we are unable to do so due to limited stock, your order will be shipped from our main warehouse in China.

Do you ship worldwide?

Yes! We proudly ship worldwide!

How long does the order processing take?

We generally take 1-3 business days to process our orders and co-ordinate with our warehouse and shipping departments.

What are your shipping times?

US - estimated delivery time of 5-7 days. Although the order usually arrives faster than this, certain things like delays at customs or processing time can effect delivery time.
Rest of the world - For all other countries, the delivery times vary between 10-30 days.

NOTE:
These estimates can change depending on your location, what items you purchase, and any other unforeseen factors. We are working with our partners to reduce this time significantly in the future. 

Should you have any questions regarding shipping times for your order or future order feel free to contact us through email truehometech11@gmail.com

Where can I track my order?

After your order is fulfilled you will receive your tracking number via email.